Outage in Genesys Cloud
Transcription Services: Americas (US West, US East)
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Error rates have dropped significantly. Monitoring for stability.
Impact is limited to US West only. Errors observed in US East were from orgs using Global Media Fabric with cross region requests. We are seeing improvement after implementing mitigation steps. Next update top of the hour.
Errors affecting transcription services have been identified in the US West and US East regions. Users may be experiencing slow responses or failures. The teams are investigating at this time. Next update top of the hour.
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