Outage in Help Scout
Search and Folder Issues
Resolved Minor
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Outage Details
Components affected
Help Scout Beacon Help Scout Mailbox counts, folders, reports, search results Help Scout Web AppLatest Updates ( sorted recent to last )
Our team has resolved the issue that was causing degraded performance across the app and things should be working as expected again!
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
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