Outage in Infobip

Pakistan - Customer Portal degradation

Resolved Minor
May 01, 2024 - Started 16 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing issues with the Customer Portal. Users may encounter difficulties while attempting to log in to portal-pk2.infobip.com or experiencing slowness while accessing its services. Our technical team is actively investigating the matter to restore normal functionality.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/02/2024 12:30AM

This is to inform you that we are no longer experiencing issues with our Portal service on PK2 data center.

Start (UTC): 01 May 2024 16:10 UTC
End (UTC): 01 May 2024 23:00 UTC

Impact: Users are not able to log in to portal-pk2.infobip.com/

IDENTIFIED 15 days ago - at 05/01/2024 10:13PM

Our dedicated team is still working on the solution. We will continue to share updates.

IDENTIFIED 15 days ago - at 05/01/2024 07:06PM

Our dedicated team is still working on the solution. We will continue to share updates.

IDENTIFIED 16 days ago - at 05/01/2024 06:34PM

Our dedicated team is still working on the solution. We will continue to share updates.

IDENTIFIED 16 days ago - at 05/01/2024 06:04PM

Our dedicated team have identified the issue and is currently working on a fix. We will continue to share updates.

INVESTIGATING 16 days ago - at 05/01/2024 05:42PM

The issues with the Customer Portal portal-pk2.infobip.com persist, including difficulties with login and slowness in accessing services. Investigation is ongoing and we will keep you updated.

INVESTIGATING 16 days ago - at 05/01/2024 05:18PM

We are currently experiencing issues with the Customer Portal. Users may encounter difficulties while attempting to log in to portal-pk2.infobip.com or experiencing slowness while accessing its services. Our technical team is actively investigating the matter to restore normal functionality.

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