Outage in Infoblox

Traffic reroute issue in Sao Paulo site

Resolved Minor
April 29, 2024 - Started 20 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating a traffic reroute issue in Sao Paulo site. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience slight DNS latency issues due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/
Components affected
Infoblox DNS Resolution - São Paulo, Brazil
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/30/2024 01:52AM

This incident has been resolved.

MONITORING 20 days ago - at 04/30/2024 01:17AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 20 days ago - at 04/29/2024 11:10PM

We are continuing to investigate this issue.

INVESTIGATING 20 days ago - at 04/29/2024 08:34PM

We are investigating a traffic reroute issue in Sao Paulo site. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing.
Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience slight DNS latency issues due to this.
We will provide updates on the progress of the investigation and resolution.
If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

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