Outage in Instructure

Page Errors - "This website is under heavy load (request timed out)"

Resolved Minor
October 04, 2023 - Started 8 months ago - Lasted 28 minutes
Official incident page

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Outage Details

Some users are experiencing the following page error when attempting to access Canvas: "This website is under heavy load (request timed out) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later." Our engineering team is currently investigating this issue. Thank you for your patience.
Components affected
Instructure Instructure ap-southeast-1
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 10/04/2023 11:58PM

This incident has been resolved.

MONITORING 8 months ago - at 10/04/2023 11:45PM

Our engineering team has identified the issue and has implemented a fix. This fix is being monitored.

INVESTIGATING 8 months ago - at 10/04/2023 11:34PM

Some users are experiencing the following page error when attempting to access Canvas:

"This website is under heavy load (request timed out)
We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later."

Our engineering team is currently investigating this issue. Thank you for your patience.

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