Outage in Intercom
Increased Error Rates and elevated latencies using Intercom
Resolved Major
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Outage Details
Components affected
Intercom Web Application Intercom APIs Intercom Mobile APIs Intercom Webhooks Intercom Web Messenger Intercom Admin notifications Intercom Email Intercom Chats and Posts Intercom Mobile Messenger Intercom Mobile PushLatest Updates ( sorted recent to last )
Between approx 2024-05-07 1545 UTC and 2024-05-07 1640 UTC, customers would have experienced elevated error rates and high latencies while using the Intercom application due to a database failover and recovery. This incident is now resolved, and all services are working as expected.
A fix has been implemented and we are monitoring the results.
We have identified a cause of the elevated error rates and high latencies across the app, and are working towards resolution. Customers will continue to experience errors at this time.
We are currently investigating increased error rates and high latencies while using Intercom.
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