Outage in Intuitive Shipping
Some ShipStation accounts losing connection
Resolved Minor
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Outage Details
Components affected
Intuitive Shipping Rating Intuitive Shipping RatingLatest Updates ( sorted recent to last )
We'll continue to monitor for impacted accounts.
An issue with ShipStation's authentication servers led to some setups losing authentication to run ShipStation rating requests.
If you use ShipStation and no rates are returning, then in Intuitive Shipping:
1. Navigate to Settings > Partner integrations > ShipStation
2. Click on "Disable integration"
3. Click on "Enable integration" and follow the prompts.
If you use ShipStation and rates are returning, no action is required.
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