Outage in Kore.ai

US Instance - Intermittent issues with MongoDB

Resolved Minor
April 29, 2024 - Started 18 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with the database that is causing intermittent issues with bot responses. We have identified the fix and it is being deployed. We expect that by 1:00 PM IST, the issue should be resolved.
Components affected
Kore.ai Bot Administration Application Kore.ai APIs Kore.ai Bot Builder Kore.ai Bot Uptime
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/29/2024 07:50AM

This incident has been resolved.

MONITORING 18 days ago - at 04/29/2024 07:22AM

We would like to provide you with an interim update that the fix is ready and we are currently validating it on our end.

IDENTIFIED 18 days ago - at 04/29/2024 06:38AM

As mentioned earlier, we are still working on a fix to resolve this issue.

Thank you for your patience and understanding.

IDENTIFIED 18 days ago - at 04/29/2024 05:49AM

We have identified an issue with the database that is causing intermittent issues with bot responses. We have identified the fix and it is being deployed. We expect that by 1:00 PM IST, the issue should be resolved.

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