Outage in LiftIgniter

Capacity issues in US East region due to Google Cloud infrastructure issues (they are unable to provision new instances)

Resolved Minor
June 04, 2023 - Started 12 months ago
Official incident page

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Outage Details

Due to a Google Cloud issue creating new VM instances in the us-east1 region (https://status.cloud.google.com/incidents/DyCcy7iGtWqLYEyJBWrC#7Nro3snGH5YXCyUfQuKS), we were having difficulty serving traffic that was being directed to that region. We were able to minimize the damage by directing as much traffic as possible to the us-west1 region that is still operational. We are monitoring for updates from Google Cloud as well as assessing the infrastructure impact.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 06/04/2023 03:25PM

Google Cloud has confirmed resolution on their end, and all alerts have resolved on our end. We're marking the incident as resolved. If you're a customer who is still seeing infrastructure issues, or if you have any questions about the incident, please reach out to us at liftignitersupport@thearenagroup.net.

MONITORING 12 months ago - at 06/04/2023 03:11PM

Capacity has been reprovisioned in the us-east1 region, and we resumed routing traffic to US East. While our metrics seem stable as of now, Google Cloud has not yet confirmed resolution of the issue on their end, so we will continue to monitor the situation for the time being.

IDENTIFIED 12 months ago - at 06/04/2023 02:25PM

Due to a Google Cloud issue creating new VM instances in the us-east1 region (https://status.cloud.google.com/incidents/DyCcy7iGtWqLYEyJBWrC#7Nro3snGH5YXCyUfQuKS), we were having difficulty serving traffic that was being directed to that region. We were able to minimize the damage by directing as much traffic as possible to the us-west1 region that is still operational. We are monitoring for updates from Google Cloud as well as assessing the infrastructure impact.

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