Outage in LMS365

Potential upload issues on Learn365 (LMS365)

Resolved Minor
April 29, 2024 - Started 18 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating internal monitoring system alerts regarding errors that may potentially affect Learn365 (LMS365) users' ability to upload files within the platform. We are working diligently to minimize any impact these errors may cause and are striving to resolve them as quickly as possible. Should you encounter any difficulties with file uploading, please do not hesitate to contact us. We will provide further updates as soon as the cause of the issue has been identified. Learn365 (LMS365) April release in Japan and Australia regions is postponed until further notice.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/30/2024 10:41AM

We can confirm that the issue with the files uploading is now resolved.

If you notice any issues going forward, please reach out to us.

MONITORING 17 days ago - at 04/30/2024 08:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 18 days ago - at 04/29/2024 02:07PM

We have identified the cause of the issue and have prepared a hotfix to address it. This hotfix, scheduled for release on April 30th, will eliminate the possibility of errors occurring during file uploads in the affected regions.

Additionally, we would like to inform you that the Learn365 (LMS365) April release is currently being deployed in the Japan and Australia regions. This release also includes work items aimed at resolving the issues that led to both incidents.

We will continue to keep you updated as we gather more information.

INVESTIGATING 18 days ago - at 04/29/2024 11:50AM

We are currently investigating internal monitoring system alerts regarding errors that may potentially affect Learn365 (LMS365) users' ability to upload files within the platform.

We are working diligently to minimize any impact these errors may cause and are striving to resolve them as quickly as possible. Should you encounter any difficulties with file uploading, please do not hesitate to contact us.

We will provide further updates as soon as the cause of the issue has been identified.

Learn365 (LMS365) April release in Japan and Australia regions is postponed until further notice.

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