Outage in Mariana Tek

Intermittent issues for some users across multiple apps

Resolved Minor
February 11, 2024 - Started 3 months ago
Official incident page

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Outage Details

We are investigating an increase of 500 errors for some users across multiple applications. Our team is working on this as a priority, subscribe to the status page for further updates.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/16/2024 11:00PM

We're pleased to report that these issues have been resolved and all database operations have been restored to their optimal state.

If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.

MONITORING 3 months ago - at 02/16/2024 03:20AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 02/16/2024 02:30AM

While the majority of the errors we were seeing in the past few days have been resolved, we continue to monitor 500 errors from the database upgrade.

The common issues resulting in these issues are:
EDIT: - Checking customers into class - as of 2/15 we have seen a significant DECREASE in these errors
- Customers booking on the app

If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.

MONITORING 3 months ago - at 02/14/2024 01:46AM

While the majority of the errors we were seeing in the past few days have been resolved, we continue to monitor 500 errors from the database upgrade.

The common issues resulting in these issues are:
- Checking customers into class
- Customers booking on Web Integrations

If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.

MONITORING 3 months ago - at 02/13/2024 02:02AM

We are continuing to monitor 500 errors from the database upgrade.

The common issues resulting in these issues are:
- Checking customers into class
- Customers booking on Web Integrations

If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.

MONITORING 3 months ago - at 02/12/2024 05:18PM

We are continuing to monitor for 500 errors to ensure they do not spike. Please reach out to Mariana Tek Support if you experience any issues.

MONITORING 3 months ago - at 02/11/2024 05:46PM

We have identified the root cause of the issues for 500 errors. We are actively monitoring to ensure the 500 errors do not spike again.
Please reach out to Mariana Tek Support if you experience any issues.

INVESTIGATING 3 months ago - at 02/11/2024 08:50AM

We are investigating an increase of 500 errors for some users across multiple applications. Our team is working on this as a priority, subscribe to the status page for further updates.

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