Outage in Mulesoft US

API Manager degraded performance

Resolved Major
April 29, 2024 - Started 18 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Customers may experience performance degradation and errors while using API Manager and Exchange. Our teams are investigating.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/30/2024 01:47AM

This incident has been resolved.

MONITORING 18 days ago - at 04/29/2024 10:05PM

We are continuing to monitor for any additional issues. All services have recovered, but there is a lag in Analytics data while the backlog is being processes

MONITORING 18 days ago - at 04/29/2024 09:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 18 days ago - at 04/29/2024 07:59PM

We have identified a mitigation strategy for the issue currently impacting our products, and our engineers are actively implementing these measures. We are committed to restoring full functionality as swiftly as possible and will provide further updates as they become available. Thank you for your patience and understanding during this time.

INVESTIGATING 18 days ago - at 04/29/2024 06:50PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/29/2024 06:24PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/29/2024 06:03PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/29/2024 06:02PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/29/2024 05:47PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/29/2024 04:44PM

Customers may experience errors while using the following features:

- API Manager may return errors or be slow to respond
- Policies not accessible in the API Manager UI
- Exchange REST-API for publishing assets may fail, search experience degraded
- Runtime Schedulers are not accessible

Engineering teams are investigating and putting measures in place to reduce the impact/resolve the issue.

INVESTIGATING 18 days ago - at 04/29/2024 03:11PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/29/2024 02:53PM

Customers may experience performance degradation and errors while using API Manager and Exchange. Our teams are investigating.

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