Outage in OpenSesame

Marketplace and CourseCloud Outage

Resolved Major

March 20, 2024 - Started about 2 months ago
Official incident page

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Outage Details

We are investigating an issue affecting customers using the Marketplace (catalog) and some users launching courses. Learners who are required to log in when they launch a course, are not able to complete the login and successfully launch the course. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/20/2024 02:56PM

We have resolved the issue.

We apologize for any inconvenience. Please reach out to us with any questions or concerns.

MONITORING about 2 months ago - at 03/20/2024 02:37PM

We have deployed a fix that has restored access to the Marketplace (catalog) and course launch including CourseCloud.

We apologize for any inconvenience. Please reach out to us with any questions or concerns.

INVESTIGATING about 2 months ago - at 03/20/2024 01:42PM

We are continuing to investigate this issue. Users cannot log into the Marketplace and some types of course launch are not working including launches through CourseCloud and Launch Links.

We apologize for any inconvenience and appreciate your patience as we work to resolve these issues. Please reach out to us with any questions or concerns.

INVESTIGATING about 2 months ago - at 03/20/2024 01:22PM

We are continuing to investigate this issue. We have verified that learners who are required to log in to an Identity Provider are able to launch courses. However, Learners cannot launch courses using CourseCloud.

INVESTIGATING about 2 months ago - at 03/20/2024 01:06PM

We are investigating an issue affecting customers using the Marketplace (catalog) and some users launching courses. Learners who are required to log in when they launch a course, are not able to complete the login and successfully launch the course. We are monitoring the situation closely and will keep you updated on our progress towards resolution.

We apologize for any inconvenience. Please reach out to us with any questions or concerns.

Latest OpenSesame outages

Marketplace and Course Launch are experiencing degraded performance - about 2 months ago

Simon Courses unable to launch - 3 months ago

OpenSesame site is down - 4 months ago

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