Outage in OrderMyGear

Checkout Page Experiencing Errors

Resolved Major
February 16, 2024 - Started 3 months ago - Lasted about 12 hours
Official incident page

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Outage Details

The checkout page is experiencing errors for some customers; we are currently investigating the issue.
Components affected
OrderMyGear Checkout
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/16/2024 12:09PM

This incident has been resolved.

MONITORING 3 months ago - at 02/16/2024 02:19AM

We are continuing to monitor the data from the payment processor as they investigate the elevated error rates.

IDENTIFIED 3 months ago - at 02/16/2024 01:49AM

We are in contact with our payment processor and have been notified that they are experiencing elevated error rates; investigation into these errors is ongoing.

INVESTIGATING 3 months ago - at 02/16/2024 12:44AM

The checkout page is experiencing errors for some customers; we are currently investigating the issue.

Latest OrderMyGear outages

Storefronts inaccessible - over 1 year ago
Database maintenance extended - over 1 year ago

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