Outage in PowerSchool (Schoology)

Professional Learning/Perform Enterprise Content channels not loading in Chrome and Edge

Resolved Minor
November 08, 2022 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue that is being experienced in specific browsers where content channels and menus are not loading properly. Known impacted browsers are Chrome and Edge. Users can utilize Firefox or utilize an incognito browser for better performance. In addition, clicking the menu tab again may also populate the menus. Our engineers are examining what is causing the menus to not load and work to resolve for all browsers.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/08/2022 05:20PM

The issue with the content channels and menus not loading should now be resolved when using Chrome or Edge. Users should have success if they log out and log back in again if they do not already see success when loading the pages and menus. We apologize for the inconvenience this caused.

IDENTIFIED over 1 year ago - at 11/08/2022 03:30PM

Our engineering team has identified the potential root cause of the behavior being experienced in Chrome and Edge with menus not loading and are working on a path to resolve. In the meantime users may find better success navigating using FIrefox or an incognito window. Further updates will be made as the investigation continues.

INVESTIGATING over 1 year ago - at 11/08/2022 12:12PM

We are currently investigating an issue that is being experienced in specific browsers where content channels and menus are not loading properly. Known impacted browsers are Chrome and Edge. Users can utilize Firefox or utilize an incognito browser for better performance. In addition, clicking the menu tab again may also populate the menus. Our engineers are examining what is causing the menus to not load and work to resolve for all browsers.

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