Outage in ReCharge Payments

Inbound billing webhooks delays

Resolved Minor
May 01, 2024 - Started 16 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently processing a high volume of inbound billing webhooks from Shopify, which is causing a small number of charges to stay in PENDING status while we resolve those messages.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/02/2024 03:56AM

This incident has been resolved.

MONITORING 16 days ago - at 05/01/2024 11:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 05/01/2024 11:16PM

We are currently processing a high volume of inbound billing webhooks from Shopify, which is causing a small number of charges to stay in PENDING status while we resolve those messages.

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