Outage in RSA ID Plus

RSA ID Plus Service Incident (NA Region)

Resolved Minor
April 04, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We have detected an issue affecting RSA ID Plus. SaaS Operations is investigating the issue and will post updates as they become available.
Components affected
RSA ID Plus na.access Administration Console RSA ID Plus na2.access Administration Console RSA ID Plus na3.access Administration Console RSA ID Plus na4.access Administration Console
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/04/2024 04:38AM

After monitoring the fix, SaaS Operations has determined that the incident affecting RSA ID Plus has been resolved.

We will post a root cause analysis as soon as it is available.

IDENTIFIED about 1 month ago - at 04/04/2024 02:45AM

SaaS Operations is continuing to work on implementing a fix in partnership with our cloud service provider. Cloud Administration services are seeing overall improvement.

This issue is currently only impacting Cloud Administration functions. Cloud authentication services are not impacted by this incident.

IDENTIFIED about 1 month ago - at 04/04/2024 01:01AM

SaaS Operations has identified the cause of the issue and is working to implement a fix.

This issue is currently only impacting Cloud Administration functions. Cloud authentication services are not impacted by this incident.

INVESTIGATING about 1 month ago - at 04/04/2024 12:23AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/04/2024 12:21AM

We have detected an issue affecting RSA ID Plus.
SaaS Operations is investigating the issue and will post updates as they become available.

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