Outage in SailPoint

SAML Authentication in US-East-1 SandBox Tenants Degraded

Resolved Major
May 01, 2024 - Started 16 days ago - Lasted 39 minutes
Official incident page

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Outage Details

We are currently investigating this issue which is preventing some tenants from successfully performing SAML authentication. We are working at the highest priority to investigate the issue and will share any updates here.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/01/2024 05:49PM

The issue has been resolved, we have confirmed that SAML Authentication in US-East-1 SandBox tenants is functioning normally. If you continue to experience SAML issues when logging in to your SandBox tenant, please contact SailPoint Support.

IDENTIFIED 16 days ago - at 05/01/2024 05:19PM

Update: We have identified the issue impacting SAML Authentication in US-East-1 SandBox tenants. We are working diligently to remediate the problem and will post an update here as soon as possible.

INVESTIGATING 16 days ago - at 05/01/2024 05:13PM

We are currently investigating this issue which is preventing some tenants from successfully performing SAML authentication. We are working at the highest priority to investigate the issue and will share any updates here.

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