Incident in Expense,Invoice,Analysis/Intelligence on US2

In the US2 Data Center, expense report submissions, invoice submissions, accessing, running or viewing Analysis/Intelligence reports, and completing travel searches through the SAP Concur website and SAP Concur mobile app were below expected level. Users may have experienced latency or errors when attempting to complete tasks.

The Incident Response Team (IRT) made a routing configuration change on a networking service tier to restore service.

We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

In the US2 Data Center, expense report submissions, invoice submissions, accessing, running or viewing Analysis/Intelligence reports, and completing travel searches through the SAP Concur website and SAP Concur mobile app were below expected level. Users may have experienced latency or errors when attempting to complete tasks.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

We are working to determine the user impact and will provide information as it becomes available.