Performance degradation in Smart Proxy Manager

This incident has been resolved.

We have completed the deployment and we have verified that the issue has been resolved. We will continue to monitor closely to ensure the performance is stable.

Our engineers developed a number of solutions and tested them throughout the weekend. We commenced deployment of a change in Zyte Smart Proxy Manager (SPM) at approximately 10:00 UTC on Feb 27th 2022. We will be closely monitoring the deployment and ramping up the traffic gradually throughout the day. An update will follow once we complete all deployment and validation activities in the production environment.

We are deploying an emergency software fix for Zyte Smart Proxy Manager around 10:00 UTC on Feb 27th 2023. This will be followed by service restarts that could lead to errors for a few seconds (503 - No Available Proxies) and loss of active sessions.

Our engineers continue to work on an issue that has impacted some customers from extracting data from a small number of websites. This continues to be our top priority and we will continue to communicate with those customers who are impacted.

Our engineers are continuing to work on a performance issue that is impacting a small number of websites. This issue is our top priority and we will continue to investigate. All customers impacted have been contacted by email and/or by a member of our team to provide further details.

We are currently investigating a performance degradation in Smart Proxy Manager affecting certain websites