Outage in Secureworks

US-1 & US-2: Increased Latency

Resolved Minor
April 23, 2024 - Started 23 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating a network issue in our US-1 and US-2 clusters that is causing login delays and a slow down in alert processing.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/24/2024 02:08AM

The delay in processing has been resolved and service should be returning to normal.

MONITORING 23 days ago - at 04/23/2024 11:23PM

A fix has been implemented and latency in US-1 and US-2 is improving. The backlog is currently being processed. We will post another update once the backlog has fully cleared.

INVESTIGATING 23 days ago - at 04/23/2024 10:34PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 04/23/2024 08:42PM

We are investigating a network issue in our US-1 and US-2 clusters that is causing login delays and a slow down in alert processing.

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