Outage in SharpSpring

Account Access - Some Users Unable to Log In

Resolved Major
April 30, 2024 - Started 16 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our team is currently aware that some customers are unable to log into their Lead Gen & CRM accounts. Our team is investigating this and looking to restore account access as quickly as possible.
Components affected
SharpSpring Application
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/30/2024 06:24PM

Our team has confirmed that all customers continue to be able to access their Lead Gen & CRM accounts. This incident is resolved. Please reach out to Support if you continue to experience issues logging into your account.

MONITORING 16 days ago - at 04/30/2024 05:55PM

Our team has restored systems access. We will monitor the results to ensure all users can continue accessing their accounts.

INVESTIGATING 16 days ago - at 04/30/2024 05:47PM

Our team is currently aware that some customers are unable to log into their Lead Gen & CRM accounts. Our team is investigating this and looking to restore account access as quickly as possible.

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