Outage in Shipwell

Dock Scheduling - Unable to Secure Appointments

Resolved Minor
September 29, 2023 - Started 8 months ago
Official incident page

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Outage Details

Dear Valued Customer, Shipwell has identified a issue within Dock Scheduling where users are not able to secure appointments. As an organization, we are committed to providing reliable and high-availability service to our customers. Our engineering team is actively working on resolving the matter at hand, and we apologize for the inconvenience. Sincerely, Shipwell Support Team
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/29/2023 10:55PM

Hello ,

This issue have been resolved. Our engineering team deployed a hot fix and will be deploying secondary long term fix this evening.

Thank you,
Shipwell Support Team

IDENTIFIED 8 months ago - at 09/29/2023 07:17PM

Hello Valued Customer,

Shipwell identified the root cause associated to the Dock Scheduling appointment error. We are in the process of testing a fix and we will send another update as soon as possible.

Sincerely,

Shipwell Support Team

INVESTIGATING 8 months ago - at 09/29/2023 04:43PM

Dear Valued Customer,

Shipwell has identified a issue within Dock Scheduling where users are not able to secure appointments.

As an organization, we are committed to providing reliable and high-availability service to our customers. Our engineering team is actively working on resolving the matter at hand, and we apologize for the inconvenience.

Sincerely,

Shipwell Support Team

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