Outage in Siteimprove

Account Module Subscriptions Showing Inactive

Resolved Minor
April 30, 2024 - Started 17 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Uh oh! We seem to be having a problem with the Account Module Subscriptions in the Siteimprove Platform. Our team is making every effort to get things up and running again. You may be experiencing account subscriptions, modules, and access to sites/groups showing as inactive or under the 'Explore other modules' section of the left hand navigation menu. We’ll have an update at the top of the hour. Stay tuned!
Components affected
Siteimprove Quality Assurance Siteimprove Accessibility Siteimprove SEO Siteimprove Policy Siteimprove Analytics / Usability Siteimprove Ads Siteimprove Performance Siteimprove Account Settings
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/30/2024 02:07PM

The issue affecting the Account Module Subscriptions is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

MONITORING 17 days ago - at 04/30/2024 01:29PM

A fix has been implemented. You should now see account subscriptions, modules, and sites/groups access as 'active' again.

We recommend logging out of the platform, clearing your browser's cache and cookies, and then logging back in.

IDENTIFIED 17 days ago - at 04/30/2024 12:44PM

Good news - We’ve found the issue and we’re working on a fix. Thanks for your patience!

INVESTIGATING 17 days ago - at 04/30/2024 12:37PM

Uh oh! We seem to be having a problem with the Account Module Subscriptions in the Siteimprove Platform. Our team is making every effort to get things up and running again.

You may be experiencing account subscriptions, modules, and access to sites/groups showing as inactive or under the 'Explore other modules' section of the left hand navigation menu.

We’ll have an update at the top of the hour. Stay tuned!

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