Outage in Skylight

Data Processing Delay

Resolved Minor
November 07, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

One of our processors is encountering errors while processing traces, we have taken the worker offline to work on a fix. This is affecting a portion of our customers – if your app is affected you may see missing data on the Skylight dashboard starting from around 20:50 UTC. We expect the missing data to be filled in once we resume processing.
Components affected
Skylight Application
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/08/2022 02:09AM

Processing is fully caught up.

MONITORING over 1 year ago - at 11/07/2022 10:52PM

We have deployed a fix and processing has resumed for the affected customers. It may take some time for the processing to catch up, data will start to appear in the order they were received.

MONITORING over 1 year ago - at 11/07/2022 10:52PM

We have deployed a fix and processing has resumed for the affected customers. It may take some time for the processing to catch up, data will start to appear in the order they were received.

IDENTIFIED over 1 year ago - at 11/07/2022 10:20PM

One of our processors is encountering errors while processing traces, we have taken the worker offline to work on a fix. This is affecting a portion of our customers – if your app is affected you may see missing data on the Skylight dashboard starting from around 20:50 UTC. We expect the missing data to be filled in once we resume processing.

Latest Skylight outages

We are investigating elevated error rates on our data servers - 7 months ago
Access Issue for Shared (Invited) Users - 9 months ago
Problem with Upstream Provider (Heroku) - over 1 year ago
Problem with Upstream Provider (Heroku) - over 1 year ago
Partial Data Processing Lag - almost 2 years ago

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