Elevated Payment and Signup related Errors

This incident has been resolved. Payments and signups have been working as expected.

AWS has updated that they have restored the power to all instances and network devices. We should be back to running at full capacity in a few minutes: https://status.aws.amazon.com/

We are observing significantly fewer errors. However, we are continuing to monitor as Chargebee has not yet resolved the incident on their side.

Our payment provider is currently experiencing high error rates: https://status.chargebee.com/incidents/84yxgfmwlkx8 . This might affect sign ups and payment related activities. We are closely monitoring the incident and will keep you updated.