Outage in Sumsub

Elevated API requests errors

Resolved Minor
May 31, 2023 - Started 12 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with their requests to our API: Connection timeout. The issue is on our infrastructure partner Cloudflare side. Together with Cloudflare we are investigating the problem and will provide details soon.
Components affected
Sumsub API
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/31/2023 09:44AM

This incident has been resolved.

INVESTIGATING 12 months ago - at 05/31/2023 08:39AM

The Issue has partial affect on Sumsub clients. We are continuing to investigate this issue.
Cloudflare has set the critical priority to this issue.
Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/

INVESTIGATING 12 months ago - at 05/31/2023 07:23AM

We are continuing to investigate this issue.
Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/

INVESTIGATING 12 months ago - at 05/31/2023 07:22AM

Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with their requests to our API: Connection timeout. The issue is on our infrastructure partner Cloudflare side.
Together with Cloudflare we are investigating the problem and will provide details soon.

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