Outage in Tactiq

Zoom transcripts default to Arabic for some users

Resolved Major
January 31, 2024 - Started 4 months ago
Official incident page

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Outage Details

We are urgently investigating an issue where, for some users, Zoom transcripts start in Arabic. The workaround for the moment is to go to Zoom's live captions settings after Tactiq has started transcribing and to change the language there.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/02/2024 10:48AM

Extension version 3.1.1372 was just released, and all users should update automatically within hours.

It is possible to force the update manually, too: https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

MONITORING 4 months ago - at 02/02/2024 01:50AM

There is a small subset of users still experiencing the issue, and a new release has been sent for review.

MONITORING 4 months ago - at 02/01/2024 11:24PM

Most users have been updated, and the problem should be resolved. We will continue monitoring the situation.

MONITORING 4 months ago - at 02/01/2024 12:01PM

Extension version 3.1.1369 was just released, and all users should update automatically within hours.

It is possible to force the update manually, too: https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

We will continue monitoring the situation.

IDENTIFIED 4 months ago - at 02/01/2024 09:59AM

We have submitted a new release to the Chrome Web Store and to the Microsoft Add-Ons. We will update this page when their reviews have been completed.

IDENTIFIED 4 months ago - at 01/31/2024 11:54PM

The root cause has been identified, and we're implementing a fix.

INVESTIGATING 4 months ago - at 01/31/2024 09:34PM

We are urgently investigating an issue where, for some users, Zoom transcripts start in Arabic. The workaround for the moment is to go to Zoom's live captions settings after Tactiq has started transcribing and to change the language there.

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