Outage in Talkdesk

EU Region Assignment System Issue

Resolved Minor
September 29, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the assignment system and inbound call issues in the EU regional deployment. Customers with business continuity configured are advised to enable the same. Mitigation measures are currently in progress. We will provide an update in 30 min or sooner. Please not that this does not impact customers on other regional deployments.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/29/2023 05:46PM

This incident has been resolved.

MONITORING 8 months ago - at 09/29/2023 05:26PM

A fix has been implemented and we are seeing system improvements. At this point, customers can disable Business continuity settings. We will keep monitoring.

IDENTIFIED 8 months ago - at 09/29/2023 04:51PM

Mitigation measures are still currently in progress in order to resolve the assignment system and inbound call issues in the EU regional deployment. Customers with business continuity configured are advised to enable the same. We will provide an update in 30 min or sooner. Please note that this does not impact customers on other regional deployments.

IDENTIFIED 8 months ago - at 09/29/2023 04:21PM

We are currently investigating the assignment system and inbound call issues in the EU regional deployment. Customers with business continuity configured are advised to enable the same. Mitigation measures are currently in progress. We will provide an update in 30 min or sooner. Please not that this does not impact customers on other regional deployments.

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