Outage in TechnologyOne

Performance Degradation - CiAnywhere / ANZ Region

Resolved Minor
May 01, 2024 - Started 15 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We have identified a selection of customer environments experiencing performance degradation within ANZ. Our engineers are currently investigating the root cause. We will provide another update within the next 60 minutes. Thank you.
Components affected
TechnologyOne User Experience
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/01/2024 11:14PM

Monitoring throughout the day has proven the actions taken yesterday were successful.
We will follow up with root cause and post mortem in the next 14 days.

Thank you for your continued support and feedback

MONITORING 15 days ago - at 05/01/2024 05:02AM

We apologise for the delayed update. We are pleased to inform you that we have applied the change and have obtained feedback that the change has been successful, where performance have started to improve.
We will continue to monitor this before resolving it.

IDENTIFIED 15 days ago - at 05/01/2024 02:48AM

We have identified the cause of the issue and are working towards developing and implementing the required changes to restore the performance back to standard operating levels.

We shall provide an update in the next 60 minutes.

INVESTIGATING 15 days ago - at 05/01/2024 02:02AM

We have identified a selection of customer environments experiencing performance degradation within ANZ.

Our engineers are currently investigating the root cause.

We will provide another update within the next 60 minutes.

Thank you.

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