Outage in Telerivet

Delays in updating search indexes

Resolved Minor
November 24, 2021 - Started over 2 years ago
Official incident page

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Outage Details

Telerivet is currently experiencing delays updating search indexes for contacts and messages. After adding or updating contacts, the updated contacts may not appear in the Telerivet web app immediately. Searching for messages may not return new results.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/25/2021 04:20AM

Telerivet has deployed a fix to improve performance of indexing new messages for search. New messages are currently being indexed without a delay.

IDENTIFIED over 2 years ago - at 11/24/2021 12:41PM

Telerivet has implented an update to prioritize indexing of contacts. New and updated contacts are now appearing in search without a significant delay.

IDENTIFIED over 2 years ago - at 11/24/2021 12:05PM

Telerivet is currently experiencing delays updating search indexes for contacts and messages. After adding or updating contacts, the updated contacts may not appear in the Telerivet web app immediately. Searching for messages may not return new results.

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