Outage in Templafy
Service degradation - Some users are receiving errors during document creation
Resolved Major
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Outage Details
Components affected
Templafy Library & DynamicsLatest Updates ( sorted recent to last )
The Engineering Team has finished implementing the solution and it has been deployed into all regions.
The incident has now been resolved, and further information will be provided in a postmortem shortly.
We apologize for the impact to affected customers.
The engineering team has identified the root cause of the issue and is actively working on implementing a solution.
We have identified an issue that affects a subset of customers and are working towards a resolution.
The initial investigation shows that document creation fails for documents with certain Dynamic elements.
Further updates will be posted here soon.
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