Outage in TSG Global
Toll-Free SMS/MMS/DLR Outage
Resolved MajorOfficial incident page
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved. A post-mortem will be provided once we get one from our vendor.
At this time, Our toll-free messaging vendor's messaging services have been restored. Queued transactions have begun to send. We are monitoring the system and will provide more information soon.
We have identified that the current outage is due to an issue with Our toll-free messaging vendor's AWS RDS instance. This is under escalated investigation with AWS. We will provide more information as it becomes available from our vendor.
Our toll-free messaging vendor is experiencing an outage related to all toll-free messaging and DLRs. We are awaiting an update from our vendor.
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