Outage in TSYS Merchant

Heartland Exchange Lite, NWS & VAPS Debit declined transactions

Resolved Minor
April 30, 2024 - Started 17 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Heartland is aware of a system issue affecting some merchants on the Exchange Lite, NWS & VAPS platforms who are processing Debit card transactions. Our Debit provider has advised that there is ongoing maintenance for a third party until 6:00 AM ET. Merchants may see sporadic declines when processing Debit. This issue is external to Heartland and Global Payments. Additional updates will be provided once they become available from the third party.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/30/2024 11:02AM

The third party maintenance has concluded and merchants are no longer experiencing sporadic declines on Debit. This issue is now resolved.

IDENTIFIED 17 days ago - at 04/30/2024 05:28AM

Heartland is aware of a system issue affecting some merchants on the Exchange Lite, NWS & VAPS platforms who are processing Debit card transactions. Our Debit provider has advised that there is ongoing maintenance for a third party until 6:00 AM ET. Merchants may see sporadic declines when processing Debit. This issue is external to Heartland and Global Payments. Additional updates will be provided once they become available from the third party.

Latest TSYS Merchant outages

Global Payments System Incident - Heartland VAPS Processing Issue - 1 day ago
Global Payments System Incident - Heartland VAPS Sporadic Timeouts - 2 days ago
Heartland Debit Transactions Declining - 10 days ago
Heartland System Incident - Exchange Lite - VAPS & NWS - about 1 month ago
TSYS System Incident - Transaction Express Processing Issue - about 2 months ago

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