Outage in Tuff Shed

IM-327 Home Deport orders are not showing in Service Center or JDE

Resolved Minor
April 22, 2024 - Started 25 days ago - Lasted 10 days
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

Home Depot orders are not appearing in Service Center or JDE. We believe there is an issue within Home Depot's system which is preventing these orders from showing. We're working with Home Depot to find a resolution.
Components affected
Tuff Shed 888tuffshed.com / Service Connect
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/02/2024 05:00PM

This incident is resolved. Please contact IT Support if you have further issues.

INVESTIGATING 21 days ago - at 04/26/2024 02:16PM

Home Depot's technical team is continuing to investigate this issue. We'll update as soon as we have more information.

INVESTIGATING 25 days ago - at 04/22/2024 02:05PM

Home Depot orders are not appearing in Service Center or JDE. We believe there is an issue within Home Depot's system which is preventing these orders from showing. We're working with Home Depot to find a resolution.

Latest Tuff Shed outages

IM-333 Configurator not loading in Salesforce or on websites (tuffshed.com, 888tuffshed.com) - about 8 hours ago
IM-332 Document packets are not generating - 8 days ago
IM-331 Dialpad showing intermittent "Error 429 errors" - 9 days ago
IM-330 Home Depot POs not being sent to Salesforce - 10 days ago
IM-329 Expense and mileage options missing in Concur - 14 days ago

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