Outage in UserZoom

Issues accessing the platform and taking studies

Resolved Minor
February 12, 2024 - Started 3 months ago - Lasted 11 minutes
Official incident page

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Outage Details

We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services. Apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2024 10:06AM

The incident is now resolved and the access to studies is back fully functional. Thanks for your patience.

IDENTIFIED 3 months ago - at 02/12/2024 09:57AM

The access to the platform and analysis of results is available now. We are still working to restore the service when taking studies.

IDENTIFIED 3 months ago - at 02/12/2024 09:56AM

We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services.
Apologies for the inconvenience.

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