Outage in verloop

Degraded performance on chat assignment and latencies in messages.

Resolved Minor
April 05, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the issue.
Components affected
verloop Web Chat verloop Dashboard verloop Whatsapp
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/05/2024 08:07AM

The DB load has come down and we are now seeing services are functioning normally.

INVESTIGATING about 1 month ago - at 04/05/2024 06:56AM

We are currently investigating the issue.

Latest verloop outages

Experiencing delays and higher error rates for BOTS in MENA region. - 20 days ago
Chats on all channels are showing degraded performance for UAE customers. - 6 months ago
Realtime dashboard widgets taking longer time to load or failing to load for the Asia region customers. - 8 months ago
Whatsapp Business messages has a issue. - 10 months ago
Chat bots are not responding to the chats. - 11 months ago

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