Outage in Voxtelesys

SLC Emergency 3CX Migration

Resolved Minor
February 08, 2024 - Started 3 months ago
Official incident page

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Outage Details

We have identified an issue on one of the physical machine's in the hosting clusters. In order to minimize any disruption to service, we will be migrating the 3CX's on that node to a healthy physical machine while we perform maintenance. In order to minimize downtime, we will attempt to perform live migrations in all possible cases. A live migration would result in no downtime, but minor performance decreases in disk I/O and a second or less of packet loss as the network is switched over to the new physical host. In the event that we are not able to perform a live migration of a 3CX, we will perform an offline migration during which the 3CX will be powered off and migrated offline during the maintenance window. We apologize for any inconvenience and will be happy to answer any questions or concerns – simply call 701-929-9797 or open a support ticket through your portal account.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/09/2024 05:20AM

All 3CX VM images were live migrated successfully and no downtime was observed.

IDENTIFIED 3 months ago - at 02/08/2024 11:09PM

We have identified an issue on one of the physical machine's in the hosting clusters. In order to minimize any disruption to service, we will be migrating the 3CX's on that node to a healthy physical machine while we perform maintenance.

In order to minimize downtime, we will attempt to perform live migrations in all possible cases. A live migration would result in no downtime, but minor performance decreases in disk I/O and a second or less of packet loss as the network is switched over to the new physical host.

In the event that we are not able to perform a live migration of a 3CX, we will perform an offline migration during which the 3CX will be powered off and migrated offline during the maintenance window.

We apologize for any inconvenience and will be happy to answer any questions or concerns – simply call 701-929-9797 or open a support ticket through your portal account.

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