Outage in Ada

Issues with Ada's Zendesk integration are being investigated

Resolved Minor
April 09, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers are experiencing issues with Ada's Zendesk integration. This is affecting clients who are using the chatterAuthCallback feature. Some chatters may be unable to escalate when the authentication feature of the Zendesk Live Agent block is used We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Zendesk Integration
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/09/2024 08:06PM

This incident has been resolved

MONITORING about 2 months ago - at 04/09/2024 07:23PM

A fix has been implemented and we are monitoring the results

IDENTIFIED about 2 months ago - at 04/09/2024 06:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 04/09/2024 06:27PM

We are continuing to investigate this issue

INVESTIGATING about 2 months ago - at 04/09/2024 05:53PM

We are continuing to investigate this issue

INVESTIGATING about 2 months ago - at 04/09/2024 05:18PM

We are continuing to investigate this issue

INVESTIGATING about 2 months ago - at 04/09/2024 04:47PM

We are continuing to investigate this issue

INVESTIGATING about 2 months ago - at 04/09/2024 04:15PM

Some customers are experiencing issues with Ada's Zendesk integration. This is affecting clients who are using the chatterAuthCallback feature. Some chatters may be unable to escalate when the authentication feature of the Zendesk Live Agent block is used
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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