Web Platform Outage

Marketing this incident as resolved.

Issues from this morning should be resolved - please reach out to support if you are still having problems. We are monitoring closely to ensure everything is fixed before closing this ticket.

Update: a fix was released shortly after reports of issues this morning and we are continuing to monitor the platform to ensure it's fully resolved. We have no active problems from this morning, but will keep the status in "monitoring" for the next couple of hours to ensure it's fully resolved.

Background: We had an outage this morning that brought down most of the site, impacting many of our customers (and their customers). We had shipped a database change that caused significant errors for those trying to access the site. These outages aren’t acceptable and I promise we don’t take them lightly.

We’re making some major changes going forward to ensure Aryeo provides stability and innovation:
- New features/enhancements: going forward, all new features will be shipped in non-business hours. This is already true for most features, but we’re making this a formal policy for all features from now on
- Aryeo System Status page: we’ll be adding a real-time status page that will show the system status of our platform, allow you to receive updates on issues, and see a public history of problems and resolutions
- Tripling our support team: hiring an additional 14 team members as soon as possible, allocating additional engineering resources to support, and bringing on specialized product experts for power users of our platform

The cause (ironically) of many of these issues has been related to a database migration we have been undergoing to get off of our legacy infrastructure. Our new infrastructure will make it easier for us to ensure the highest uptime, and also launch features like full white-labeling. I appreciate all of the support and understanding over these past couple of weeks, and I promise we’ll get these resolved and do so with the most transparency possible.