Outage in AskNicely

AskNicely Site 500 error

Resolved Minor
May 16, 2018 - Started about 6 years ago
Official incident page

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Outage Details

We are seeing 500 server errors related to NGINX. We are investigating and monitoring.
Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 05/16/2018 10:18PM

This incident has been resolved.

MONITORING about 6 years ago - at 05/16/2018 06:09PM

We are continuing to monitor for any further issues.

MONITORING about 6 years ago - at 05/16/2018 05:56PM

We are continuing to monitor for any further issues.

MONITORING about 6 years ago - at 05/16/2018 05:55PM

We have restarted Nginx and all metrics are now nominal.
We will investigate further, continue to monitor. We have an error message that most likely requires a small nginx.config change to prevent this happening in the future.
Engineers were alerted within 1 minutes of the first 500 errors.
Site was restored to health in approx 10 - 15 minutes.
Sorry for this outage.
Your friendly engineering team.

MONITORING about 6 years ago - at 05/16/2018 05:44PM

We are continuing to monitor for any further issues.

MONITORING about 6 years ago - at 05/16/2018 05:44PM

We are seeing 500 server errors related to NGINX. We are investigating and monitoring.

Latest AskNicely outages

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