Outage in Autify

Autify for web and mobile: ML process failing

Resolved Minor

May 08, 2024 - Started 24 days ago - Lasted about 1 hour
Official incident page

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Outage Details

For Web: The scenario including 'Element Should Look The Same' steps results in 'internal error' now. Additionally checkbox steps may intermittently fail. For Mobile: The impact is small for mobile. It doesn't cause the test to fail, the visual difference is not available in the test results screen. We are currently investigating the issue with highest priority. We are very sorry for the inconvenience caused due to this.

Components affected

Autify Cloud - Chrome on Linux and emulators/simulators Autify Cloud - Windows Server Autify External device farm (including real devices)

Latest Updates ( sorted recent to last )

RESOLVED 24 days ago - at 05/08/2024 01:24AM

This incident has been resolved. Thank you so much for your patience.
As a result of this incident VRT results were not available for customers from 00:44 AM today to 09:39 AM for both web and mobile.

MONITORING 24 days ago - at 05/08/2024 12:38AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 24 days ago - at 05/08/2024 12:17AM

For Web: The scenario including 'Element Should Look The Same' steps results in 'internal error' now. Additionally checkbox steps may intermittently fail.
For Mobile: The impact is small for mobile. It doesn't cause the test to fail, the visual difference is not available in the test results screen.

We are currently investigating the issue with highest priority. We are very sorry for the inconvenience caused due to this.

Latest Autify outages

Autify for Mobile: Email feature is intermittently down for recording - about 1 month ago

Autify for Mobile: reduced capacity for iOS test execution and recording - 3 months ago

[Autify for Web] Unable to save scenarios in some cases - 9 months ago

[Autify for Mobile] MLUI strategy is not working in recording and test execution - about 1 year ago

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