Outage in Central 1

Resolved - INC180367 - Templates in wires not loading

Resolved Minor
May 15, 2024 - Started 17 days ago - Lasted about 24 hours
Official incident page

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Outage Details

Central 1 is aware that templates are not loading in PaymentStream Direct Wires. Central 1’s technical team is investigating. We’ll share our next update with you by 8:30 am PT (11:30 a.m. ET), or as soon as we have more information to report. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Wire Transfers Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/16/2024 12:48PM

The wires templates are now available.

Urgent change (CHG147364) implemented early this morning restored the template functionality.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED 16 days ago - at 05/15/2024 07:06PM

Central 1’s technical and test teams are working on an emergency release to fix the wires templates. If the test results are positive the deployment of the release is May 16, 2024, at 1 a.m. PT (4 a.m. ET).

Until the release can be implemented, please manually create your organization's wires.

We’ll share our next update tomorrow (May 16. 2024) at 6 a.m. PT (9 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED 17 days ago - at 05/15/2024 03:29PM

Central 1’s technical team has identified the issue with the templates not loading in PaymentStream Direct Wires.

They are coordinating an emergency release to fix the templates. Until the release can be implemented, please manually create your organization's wires.

We’ll share our next update with you by 12 p.m. PT (3 p.m. ET), or as soon as we have more information to report.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 17 days ago - at 05/15/2024 01:22PM

Central 1 is aware that templates are not loading in PaymentStream Direct Wires.

Central 1’s technical team is investigating.

We’ll share our next update with you by 8:30 am PT (11:30 a.m. ET), or as soon as we have more information to report.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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