Outage in Cheddar

PayPal IPN Failures

Resolved Minor
September 11, 2018 - Started over 5 years ago
Official incident page

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Outage Details

As of 11/Sep/2018:03:51:49 UTC Cheddar stopped receiving IPNs (instant payment notifications) from PayPal. As a result, Cheddar merchants using PayPal Adaptive Payments Preapprovals for payment processing are reporting that their customers are unable to create new preapprovals at this time. Recurring transactions for existing customers are not affected by this issue. We're currently working with PayPal support to resolve the issue as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 09/12/2018 07:24PM

PayPal has confirmed that this issue is now resolved.

MONITORING over 5 years ago - at 09/12/2018 02:12PM

Cheddar is now successfully receiving IPNs from PayPal. Customers of Cheddar merchants using PayPal Adaptive Payments Preapprovals should now be able to create new preapprovals.

We recommend that Cheddar merchants using preapprovals check their IPN history in their PayPal account. If there are any IPNs from the past 48 hours with a status other than "sent," please retry the IPN. If the retry is successful, Cheddar will update any customer records in a PayPal Pending status with the accepted preapproval.

We are continuing to monitor the situation.

INVESTIGATING over 5 years ago - at 09/11/2018 11:14PM

As of 11/Sep/2018:03:51:49 UTC Cheddar stopped receiving IPNs (instant payment notifications) from PayPal. As a result, Cheddar merchants using PayPal Adaptive Payments Preapprovals for payment processing are reporting that their customers are unable to create new preapprovals at this time.

Recurring transactions for existing customers are not affected by this issue.

We're currently working with PayPal support to resolve the issue as soon as possible.

Latest Cheddar outages

Website issues - about 1 year ago
Service Temporarily Unavailable - about 1 year ago
Deployment Related Issue - over 1 year ago
Service Unavailable Error - over 4 years ago
Intermittent 500 Error Responses - about 5 years ago

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