Outage in Clari

Capture module in Clari does not load for few customers

Resolved Minor
December 08, 2023 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Clari capture modules are not loading for a subset of customers. This started after release on 6 Dec. Our engineering teams have identified the issue and implemented a fix. We are now working to remediate the remaining effects of the incident.
Components affected
Clari Capture
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/08/2023 12:27PM

Hotfix is pushed and Capture modules will now load for all customers.

IDENTIFIED 6 months ago - at 12/08/2023 09:50AM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

IDENTIFIED 6 months ago - at 12/08/2023 08:04AM

Clari capture modules are not loading for a subset of customers. This started after release on 6 Dec.
Our engineering teams have identified the issue and implemented a fix. We are now working to remediate the remaining effects of the incident.

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