Outage in Clearhaus

Mastercard disruption for authorizations and credits

Resolved Minor
June 12, 2023 - Started 12 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Today after 11:00Z we started seeing low approval rates for all live Mastercard transactions (authorizations and credits). Mastercard are having issues with multiple systems, so unfortunately there is nothing we can do other than to monitor the state.
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 06/12/2023 05:41PM

Approval rates are back to normal as of 2023-06-12T14:21:00Z.

MONITORING 12 months ago - at 06/12/2023 02:39PM

Today after 11:00Z we started seeing low approval rates for all live Mastercard transactions (authorizations and credits). Mastercard are having issues with multiple systems, so unfortunately there is nothing we can do other than to monitor the state.

Latest Clearhaus outages

Transaction gateway: Declined Visa authorizations - about 1 month ago
Merchant API and my.clearhaus.com: Missing references - 5 months ago
Transaction gateway: Failure for some subsequent-in-series Visa authorizations - 8 months ago
Mastercard clearings missing - 10 months ago
Transaction gateway: Intermittent service disruption for authorization transactions - 11 months ago

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