Outage in Clerk.io

Full API Outage

Resolved Minor
July 30, 2022 - Started almost 2 years ago
Official incident page

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Outage Details

We have experienced a full API outage with a duration of 7 minutes from 23:30 to 23:37 CET. The issue was identified quickly and resolved within minutes. Our cloud hosting provider AWS experienced a physical hardware failure that crashed one of our core system databases, their recovery protocol detected the issue fast and replaced our affected core system database with a replica that took its place in our system infrastructure, and the issue was resolved in less than 7 minutes, After the issue was resolved we monitored the situation and ensured that performance and stability were fully recovered. Due to this issue, we are looking into a solution that will prevent an outage like this in the future. We are sorry for the hiccup and hope you have a great day now that this has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/30/2022 11:21PM

We have experienced a full API outage with a duration of 7 minutes from 23:30 to 23:37 CET.

The issue was identified quickly and resolved within minutes.

Our cloud hosting provider AWS experienced a physical hardware failure that crashed one of our core system databases, their recovery protocol detected the issue fast and replaced our affected core system database with a replica that took its place in our system infrastructure, and the issue was resolved in less than 7 minutes,

After the issue was resolved we monitored the situation and ensured that performance and stability were fully recovered.

Due to this issue, we are looking into a solution that will prevent an outage like this in the future.

We are sorry for the hiccup and hope you have a great day now that this has been resolved.

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