Outage in Currencycloud

Internal IT issue causing delays processing some client transactions

Resolved Minor
April 30, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Due to an internal IT issue clients may see a delay in processing some transactions Impact: - Delay screening payments. - Delay screening incoming funds. - Delay returning funds. - Delay in sending Collateral reports. - Delay in manual checks for incoming funds This does not impact all transactions, payments, trades and funding that does not require additional internal checks will not be impacted The team is working hard to resolve these issues.
Components affected
Currencycloud Payments Currencycloud Balances
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/30/2024 02:23PM

Issue has been resolved.

MONITORING about 1 month ago - at 04/30/2024 01:52PM

Issue has been mitigated and teams are working through transactions currently

INVESTIGATING about 1 month ago - at 04/30/2024 08:33AM

Due to an internal IT issue clients may see a delay in processing some transactions

Impact:
- Delay screening payments.
- Delay screening incoming funds.
- Delay returning funds.
- Delay in sending Collateral reports.
- Delay in manual checks for incoming funds

This does not impact all transactions, payments, trades and funding that does not require additional internal checks will not be impacted

The team is working hard to resolve these issues.

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