Outage in Cybersource

Payer Authentication Issue

Resolved Minor
May 15, 2024 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

An issue affecting the Payer Authentication Service has been mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 15:31 GMT on May 15, 2024 Reported End Time: 15:39 GMT on May 15, 2024 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC18303361
Components affected
Cybersource Payer Authentication Processing
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/15/2024 05:03PM

The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15:31 GMT on May 15, 2024
Reported End Time: 15:39 GMT on May 15, 2024

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18303361

MONITORING 17 days ago - at 05/15/2024 04:14PM

An issue affecting the Payer Authentication Service has been mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.

Reported Start Time: 15:31 GMT on May 15, 2024
Reported End Time: 15:39 GMT on May 15, 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18303361

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