Payer Authentication Issue

The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 16:58 GMT on May 15, 2024
Reported End Time: 18:00 GMT on May 15, 2024

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18303361

The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.

Reported Start Time: 16:58 GMT on May 15, 2024
Reported End Time: 18:00 GMT on May 15, 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC18303361

We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users globally may experience issues with e-commerce authentication via the Payer Authentication Service.

Reported Start Time: 16:58 GMT on May 15, 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18303361

Cybersource is aware of an issue that is currently affecting the Payer Authentication Service globally.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users globally may experience issues with e-commerce authentication via the Payer Authentication Service.

Reported Start Time: 16:58 GMT on May 15, 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC18303361